Terms and Conditions for Landscaping Thamesmead
These Terms and Conditions set out the basis on which landscaping services are provided by our business in relation to Landscaping Thamesmead and related garden and outdoor maintenance works. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to create a clear and fair framework for both parties, covering the service process, payment arrangements, cancellations, liability, waste handling, and the law that applies to the agreement. These terms are written for general use and should be read carefully before any work starts.
For the purposes of these terms, “we”, “us”, and “our” refer to the landscaping service provider, and “you” or “the customer” refers to the person, business, landlord, agent, or organisation arranging the work. The phrase Thamesmead landscaping services may be used to describe our work generally, but it does not change the legal effect of these conditions. Any variation or special arrangement must be agreed in writing. If there is any conflict between a written quotation and these terms, the quotation will apply only to the extent that it expressly changes these terms.
These conditions apply to all standard and bespoke services, including garden maintenance, turfing, planting, fencing, hard landscaping, patio-related work, seasonal clearance, and similar outdoor services. They do not create any guarantee that a particular result will be achieved where the site conditions, weather, materials, or access issues prevent the exact specification from being completed. We will use reasonable skill and care in carrying out all work and will act in a professional manner throughout the project.
Booking Process A booking may be made by phone, email, message, online form, or any other communication method that we make available. A booking is not confirmed until we have accepted the request and, where required, received any deposit or written approval for the quotation. We may ask for photographs, measurements, site details, or access information before confirming availability. This helps us assess the job properly and reduce the risk of misunderstandings. If the information provided is incomplete or inaccurate, we may revise the quotation, reschedule the booking, or withdraw the offer if the work is no longer viable on the original terms.
Before a booking is finalised, we may issue an estimate or quotation. An estimate is a guide only and may change after inspection or if the scope of the work changes. A quotation is generally based on the information available at the time and remains valid for the period stated in it. We may require access to the property for a site visit in order to provide an accurate quotation for landscaping in Thamesmead or other local areas. Any booking time given is an estimate unless we specifically confirm a fixed schedule. Delays caused by weather, traffic, supplier issues, illness, or matters beyond our control do not amount to a breach of contract.
It is your responsibility to ensure that the site is accessible and ready for work on the agreed date. This includes providing any necessary gate codes, parking information, water or power access where needed, and making sure pets, children, and fragile items are kept away from the working area. If our team cannot begin because access is blocked or conditions are unsafe, we may charge a call-out fee, wasted visit fee, or additional waiting time at our standard rates.
Payments Unless otherwise agreed in writing, payment terms will be stated on the quotation or invoice. For many landscaping Thamesmead projects, we may request a deposit before materials are ordered or a booking is secured. Deposits may be non-refundable where they cover administrative costs, reserved labour, or specially ordered materials, unless the law requires otherwise. The balance is normally due on completion of the work, although larger projects may be invoiced by stage, milestone, or on a periodic basis.
All prices are usually quoted in pounds sterling and may be subject to VAT where applicable. We reserve the right to adjust the price if the customer requests changes, if hidden conditions are discovered, or if materials, waste disposal, or labour requirements increase beyond the original scope. Where a variation occurs, we will normally explain the reason and provide an updated price before proceeding, unless immediate action is needed to prevent damage or to complete urgent safety-related work. Payment must be made by the method we specify, and cleared funds may be required before final handover of completed materials or documentation.
If payment is not received by the due date, we may charge interest on overdue sums at the statutory rate permitted under the Late Payment of Commercial Debts legislation, or at any other lawful rate applicable to the transaction. We may also suspend further work, withhold future bookings, or recover debt-related costs where permitted by law. Title to any materials supplied by us does not pass to the customer until full payment has been received, unless agreed otherwise. Customers must not withhold payment for an entire job because of a minor disputed item that can reasonably be corrected.
Cancellations and Rescheduling If you wish to cancel or reschedule a booking, you should notify us as soon as possible. The amount charged, if any, will depend on the notice given, the type of service, whether materials have been ordered, and whether labour or equipment has already been reserved. For standard Thamesmead landscaping appointments, reasonable notice may allow us to rearrange without charge, but late cancellation can result in a fee to cover lost time and committed costs. Where bespoke materials or specialist work have been arranged, cancellation charges may be higher because those costs may already be irrecoverable.
We may also need to reschedule due to weather, unsafe ground conditions, staff shortages, supplier delays, or other events outside our control. In such cases, we will aim to offer a new date within a reasonable time. If a project is postponed because the customer has not prepared the site or obtained any necessary permissions, the booking may be treated as a late cancellation. Repeated postponements or failure to provide access may result in additional fees or cancellation of the contract on written notice.
If the customer cancels after work has started, they must pay for all work carried out up to the point of cancellation, including any materials bought, labour used, waste removed, and any travel or delivery costs already incurred. We may also invoice for partially completed work that has a fair value to the customer. Refunds, where due, will be made using the original payment method unless we agree otherwise. Nothing in this section affects the customer’s statutory rights where work has not been performed with reasonable care and skill.
Liability We will carry out our services with reasonable care and skill, using appropriate methods and materials. However, landscaping work often involves natural ground conditions, existing structures, drainage, hidden utilities, weather exposure, and other variables beyond our full control. We are not responsible for pre-existing defects, subsidence, underground services not marked or disclosed, or damage caused by conditions that could not reasonably have been identified before work began. You are responsible for telling us about known pipes, cables, drains, manholes, sprinklers, septic systems, or other sensitive features on the site.
To the fullest extent permitted by law, we will not be liable for indirect or consequential losses such as loss of enjoyment, loss of profit, loss of opportunity, or interruption to business arising from a service failure, delay, or cancellation. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where liability can lawfully be limited, our total liability for a claim arising from any one project will be limited to the total amount paid or payable for that specific project, except where the law requires a different limit.
You must keep the work area free from hazardous items and must warn us of any risks that are not obvious. We do not accept responsibility for damage caused by customer-supplied materials that are defective, unsuitable, or incorrectly installed. Where we give advice about plant choice, layout, or maintenance, that advice is provided in good faith but may depend on the customer’s chosen conditions, soil, watering, and upkeep. Any measurements, renderings, or design suggestions are approximate unless expressly confirmed as fixed specifications. Landscaping Thamesmead services may involve cutting, digging, lifting, or transporting heavy items, and customers accept that ordinary wear, minor surface disturbance, and temporary mess may occur during the work.
Waste Regulations Any waste generated during the provision of services will be handled in accordance with applicable UK waste legislation, including the duty of care requirements. We will sort, load, transport, and dispose of waste using lawful methods and, where required, through licensed carriers and permitted facilities. Customers must not ask us to dispose of hazardous, restricted, or unlawful materials unless we have expressly agreed in writing and are legally able to do so. This includes substances such as asbestos, chemicals, paint tins with liquid contents, sharps, medical waste, oils, fuel, gas cylinders, and contaminated materials.
Unless otherwise agreed, waste removal charges are separate from labour and materials. Garden waste, soil, rubble, concrete, timber, fencing, old turf, and similar materials may be charged by volume, weight, or collection type. We may need to inspect waste in advance or at the time of collection if the volume, composition, or contamination level differs from what was described. If waste is misdescribed, mixed with prohibited items, or heavier than expected, we may adjust the charge or refuse collection for safety and compliance reasons. The customer remains responsible for ensuring that any items to be removed can lawfully be transported and processed.
Where the customer requests that waste be left on site, they accept full responsibility for its storage, containment, and final disposal unless we have specifically agreed to manage that later stage. We may refuse to remove waste that poses a health, safety, or legal risk. In some cases, we may ask the customer to sign a note confirming the type of waste collected. Any transfer note, waste receipt, or disposal record that we are required to keep will be retained in line with our legal obligations. Customers should not assume that all green waste can be treated the same way; local recycling, landfill, and disposal rules may differ depending on the waste type and contamination.
Customer Responsibilities The customer must ensure that they have the right to authorise the work and, where needed, the permission of a landlord, managing agent, freeholder, or other interested party. If planning consent, building control approval, neighbour agreement, or other permission is required for a landscaping project, it is the customer’s responsibility to obtain it unless we expressly agree in writing to arrange it. We are not responsible for delays or losses arising from the absence of permission, incorrect instructions, or disputes between third parties. The customer must also ensure that any instructions given to us are accurate and complete.
All plants, materials, and finishes chosen by the customer should be suitable for the intended use and environment. Where we supply materials, we will use reasonable care in sourcing them, but natural products may vary in colour, grain, size, and appearance. Minor differences do not usually amount to a defect. If the customer delays after materials have been ordered or work has been planned, we may charge for storage, re-delivery, labour rescheduling, or price changes from suppliers. Risk in goods supplied by us passes when they are delivered to the site, except where we remain responsible for installation or where the law says otherwise.
General Terms We may subcontract parts of the work to suitably qualified persons, but we remain responsible for the overall standard of the service unless the law or contract states otherwise. Any time estimate we provide is based on reasonable assumptions and may change if the job grows in scope or if unforeseen issues arise. If a dispute arises, both parties should first try to resolve it in good faith and without unnecessary delay. If any clause in these terms is found to be unlawful or unenforceable, the remainder will continue to apply. No failure or delay in enforcing a right will be treated as a waiver of that right.
Governing Law These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless the law requires otherwise. This applies to all services provided under these terms, whether they relate to a one-off job, recurring maintenance, or a larger project involving landscaping services in Thamesmead or elsewhere in the United Kingdom. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these conditions.
